Checkers Sixty60 Step by Step: How an Order Works From App to Doorstep

Quick answer: A Checkers Sixty60 order has six stages: you open the app and confirm your address, browse and add items, check out, a personal shopper picks your items in a nearby store, a driver collects the bags and delivers them to your door, and you rate the experience. Reports say the service averages under 35 minutes with nearly 95% of deliveries on time, and that it covered 894 stores by December 2025. We could not verify current fees, so check the app: a 2023 report gave R35 per delivery, free over R350, or R99 a month for unlimited delivery. Check your items on arrival and report problems in the app.

Last updated: October 2026. The delivery-time and coverage figures come from a TopAuto summary of Shoprite's results and the fee figures from a 2023 report, as seen in search results; we could not verify them independently. We have not placed an order. Worked numbers are invented.

Background: the service in one paragraph

Sixty60 is the Checkers on-demand grocery delivery service, designed to deliver within about an hour. Unlike traditional online shopping with a scheduled delivery days later, it uses a network of stores as mini warehouses and a pool of contracted drivers. The customer's address determines which store fulfils the order. Items are chosen from that store's stock, so availability and prices may vary slightly between stores. Larger items, including some appliances and general merchandise, can be delivered from Checkers Hyper stores, reported to cover around three quarters of delivery locations.

The six stages

Stage one: install and set up. Download the official app, register with your mobile number and verify it with the code, and add your delivery address with details such as unit number and gate code. The app shows whether delivery is available. Stage two: browse and add. Search for products or use your past orders. Check sizes, prices and any promotions. Use notes for substitutions if the app allows it. Stage three: check out. Review the basket, the delivery fee, the delivery window and the payment method. Pay with a card or other supported method. If the Checkers offers are not quite what you need, it is worth comparing them with the latest Pick n Pay catalogue before you decide.

Stage four: picking. A shopper in the store collects your items from the shelves, scanning them as they go. If an item is out of stock, the app may suggest a substitute or remove the item. Watch for notifications. Stage five: delivery. A driver collects the bags and delivers to your address. You can usually track the driver on a map. Meet the driver at the gate or door, check the bags and sign if required. Stage six: feedback. Check your items against the order, report missing or damaged goods in the app, rate the delivery and tip if you wish.

A few habits improve the experience. Keep your phone on and available. Give clear delivery instructions. Choose the correct address, and update it if you move. Add notes for fresh produce preferences, such as ripeness. Place orders earlier in the day if you want a particular window. Avoid ordering at peak times such as Friday evenings if you need speed. Combine items into one order to reduce fees. On invented numbers, an order of R320 attracts a R35 fee, but adding R30 of items to reach R350 removes the fee, a saving of R5 after the extra items, plus the benefit of the items if you need them.

Stage	What you do
1 Set up	Install, register, add address
2 Browse	Add items; check promotions
3 Check out	Review fee, window, payment
4 Picking	Watch for substitutions
5 Delivery	Meet the driver; check bags
6 Feedback	Report problems; rate; tip if you wish

Consumer tips and rights

Keep screenshots of your order and messages. Under the Consumer Protection Act, services must be performed with reasonable care and skill and goods must be of good quality. Under the Electronic Communications and Transactions Act, most online purchases carry a 7-day cooling-off period, with perishables usually excluded. Refrigerate perishables promptly.

Protect your account: use a strong password, and never share one-time codes. Beware of phishing messages that imitate delivery notifications. If you have a recurring problem, escalate through the app and the group's customer care channels. Remember that the driver is a contracted worker; courtesy goes a long way. If you are cost-conscious, compare the delivered basket with a store basket and add your travel cost. A step-by-step understanding of how the service works helps you use it efficiently, and know where to look when something goes wrong.

Frequently asked questions

How long does delivery take?

Reports say under 35 minutes on average, but it varies with demand and distance.

What if an item is missing?

Report it in the app with photos and ask for a refund or credit.

Can I get large items delivered?

Some Checkers Hyper stores support larger items; check the app.

Sources

• TopAuto summary of Shoprite's interim results (December 2025); TechCentral coverage of Sixty60 (as seen in search results)
• Consumer Protection Act; Electronic Communications and Transactions Act