B&Q Kitchens, Returns and Click + Collect: A Practical Guide

Quick answer: B&Q advertises a free kitchen planning appointment and a design service online or in store. Its returns page says you can return a purchase in its original condition within 90 days, and store and Click + Collect purchases can go back to your chosen store. A B&Q press release says next-day Click + Collect is available on many products. I found no confirmation that kitchen delivery is free, so ask for it in writing.

Last updated: November 2026. Check diy.com for current terms before you order, especially for kitchens.

What B&Q is

B&Q is the UK's biggest DIY chain and belongs to Kingfisher, the same group that owns Screwfix. It sells the lot: paint, tools, flooring, doors, sheds, decking, bathrooms and, probably its biggest ticket item, fitted kitchens. It also runs a trade side called TradePoint for builders and other professionals, which I'll come back to. A good chunk of what people search under "b&q", "b and q", "bq" or "bandq" is about kitchens, doors, fences and garden stuff, and the buying advice in this piece applies to most of that.

Kitchens: start with the free design service

B&Q's kitchen page offers a free kitchen planning appointment, and describes a design service you can use online or in store. You'll usually come away with a 3D plan and a quote. The Irish site describes a 3D room design and a personalised quote with a full price breakdown. That's handy, but don't treat the first quote as the final one.

Before you sign anything, get at least one other quote from a different supplier, and check exactly what's included. Cabinets are often priced separately from worktops, appliances, taps, fitting, plumbing, electrics, plastering, flooring and getting rid of the old kitchen. A cheap-looking unit price can balloon when you add the extras. Ask for an itemised quote and keep it.

Ask about	Why
Fitting	Is it included, and who does it?
Worktops and sinks	Often priced separately
Delivery	I couldn't confirm kitchen delivery is free; get it in writing
Electrics and gas	Must be done by registered professionals
Old kitchen removal	Check if it's covered

Delivery and Click + Collect

A B&Q press release says next-day Click + Collect delivery is available on many products, and a third-party promo page says Click + Collect is free. For kitchens, B&Q uses a scheduled delivery service so you can pick a suitable date. I couldn't find an official statement that kitchen delivery is free, and Trustpilot and reviews.io reviews from spring 2026 describe mixed experiences with click and collect and kitchen orders. Those are anecdotes, but they're a reason to read your order confirmation carefully and chase anything that doesn't match.

If you're ordering a kitchen, make sure there's space to store it. Units arrive on pallets, usually flat-packed, and they can sit in your garage or spare room for weeks while the old kitchen is stripped out. Check every box against the delivery note on arrival, and look for damage before the driver leaves. Write any problems on the delivery note and take photos.

Returns

B&Q's official returns page says you can return a B&Q purchase in its original condition within 90 days. For store and Click + Collect purchases, you take the item back to your chosen store. Marketplace items from third-party sellers can also be returned through a customer's local B&Q store. Special orders, cut-to-size items and mixed paint are often excluded from ordinary returns, so read the conditions for your item.

In law, you've got more. Under the Consumer Contracts Regulations, you can cancel most online orders within 14 days of delivery, though made-to-measure goods are exempt. Under the Consumer Rights Act 2015, faulty goods have to be of satisfactory quality, fit for purpose and as described, with a 30-day right to reject. If a kitchen unit arrives damaged, tell B&Q straight away, in writing.

TradePoint and DIY tips

TradePoint is B&Q's trade scheme. The sources I found only mention it briefly, and I couldn't find 2026 terms, so check diy.com if you're a tradesperson. For DIYers, here are a few habits that save money. Measure twice and buy a bit extra for cuts. Check the coverage on paint tins, which is usually printed on the label, typically around 10 to 12 square metres a litre for emulsion. Compare the price per square metre on flooring and decking, and ask whether a pack covers the area you need once you allow for waste. If the B&Q offers are not quite what you need, it is worth comparing them with the latest Homebase leaflet before you decide.

For decking, fences and sheds, check that timber is treated for outdoor use and ask about the guarantee. For doors, measure the opening, the thickness and the swing direction. For anything involving gas, electrics or structure, hire a registered professional, and keep the certificates. If it's a major job, check whether you need building regulations approval or planning permission.

One final suggestion on kitchens: don't rush the decision. Take a few weeks, visit a couple of showrooms, and look at door finishes in daylight at home, because shop lighting can mislead you. Ask for samples of the door fronts and worktops, and check the warranty on cabinets, hinges and drawer runners. A kitchen is a decision you'll live with for fifteen years, so the extra fortnight is cheap.

If you do choose B&Q, keep every document: the plan, the quote, the order confirmation, delivery notes and photos of the units when they arrive. If a drawer front is chipped or a cabinet is missing, those records turn a long argument into a quick fix.

Frequently asked questions

Does B&Q offer free kitchen design?

Its kitchen page advertises a free kitchen planning appointment and a design service online or in store.

How long do I have to return B&Q items?

B&Q's returns page says 90 days for purchases in their original condition. Some special orders may be excluded.

Is B&Q Click + Collect free?

A third-party promo page says yes, and B&Q says next-day collect is available on many products. Check your basket for the current terms.

Sources

• B&Q, Returns and refunds: diy.com
• B&Q, Kitchens: diy.com/kitchen.cat
• Retail Systems, B&Q marketplace click and collect: retail-systems.com
• Citizens Advice, consumer rights: citizensadvice.org.uk