Marks & Spencer - Latest circular - United Kingdom
Marks & SpencerLatest circular, valid until 3 December 2026

Quick answer: Marks & Spencer relaunched its Sparks loyalty scheme in 2026 so you earn vouchers when you shop; one source dates the relaunch to 15 April. M&S's own help page says Sparks works on the website, in the app and in store, but not on the Ocado website. Everyday M&S food delivery goes through Ocado, so those orders don't earn Sparks. Check M&S's returns page for the current clothing returns window, because the figures I found were second-hand.

Last updated: November 2026. Loyalty rules and returns windows change, so confirm on marksandspencer.com before you rely on them.

What M&S sells, and why people search it so much

Marks & Spencer is a bit of a British institution. Clothes, underwear, homeware, gifts and, probably most famously, the Food Hall. You'll see searches for "m and s suits", "m&s swimwear", "marks and spencer ladies tops", "m&s slippers" and "m and s christmas", and they all point to the same shop with the same loyalty and delivery arrangements. The food side and the clothing side work differently, though, and that's where people get confused.

The clothing and homeware business sells through stores and its website and app. The food business has its own shops and a delivery partnership. For everyday grocery delivery, M&S works with Ocado, so if you want your M&S sandwiches, ready meals and party food at the door, you order through Ocado, not marksandspencer.com. That's why you can't use Sparks there.

Sparks after the 2026 relaunch

Sparks is M&S's loyalty scheme. In April 2026 it was relaunched so that shoppers can earn money-off vouchers as they spend, and MoneySavingExpert covered it as a shake-up, saying M&S made the changes after customer feedback. One summary of the relaunch gave 15 April 2026 as the date. M&S's own help page says you can use Sparks when shopping on the M&S website, in the app or in store. It also says Sparks can't be used on the Ocado website.

I haven't been able to pull a clean list of exactly how many points or what voucher values you get, because the third-party guides I found don't agree with each other and aren't dated clearly. So I won't give you a number. Open the app, look at what your own Sparks account says, and judge it from there. If you shop at M&S for clothes a few times a year, vouchers can add up to a nice saving. If you only buy a sandwich now and then, don't expect a lot.

Where you shopSparks works?
M&S websiteYes (M&S help page)
M&S appYes
M&S storeYes
Ocado (M&S food delivery)No

Click and Collect

One source says M&S Click and Collect is free with no minimum spend at most stores, including standalone Food Halls. M&S also announced a new digital click and collect model and a faster returns process in a press release. I couldn't confirm the current terms from M&S's own pages, so check the checkout for the collection fee and the minimum spend. Collecting is usually the cheapest way to get a bulky item like a coat or a rug, and it saves you waiting in for a courier.

Returns

A discount-code site claims M&S has a 35-day return window for most full-priced clothing and homeware. I'd treat that as unconfirmed. M&S's own returns page will give you the current number, along with the rules on underwear, swimwear and personal items, which often have stricter hygiene conditions. Keep your receipt, or your order number if you bought online.

Your legal rights apply on top of whatever M&S promises. For online orders, you have 14 days from receiving the goods to cancel, plus another 14 days to send them back, under the Consumer Contracts Regulations. If a garment is faulty, the Consumer Rights Act 2015 says it has to be of satisfactory quality, and you've got a 30-day short-term right to reject it for a refund. A seam splitting after two washes isn't something you just have to put up with.

Getting more for your money at M&S

Tesco - Latest circular - United Kingdom
TescoLatest circular, valid until 27 November 2026

Try the clearance sections online and in store, because end-of-season stock can drop a lot. The Dine In and meal deal offers are worth a look for the food, but compare the price per portion with Tesco, Sainsbury's and Aldi. If you're buying a suit or a coat, check the fabric content on the label: a wool-blend coat keeps you warmer than polyester, and a dry-clean-only label adds to the cost over the years.

Be careful with fake M&S texts and emails about vouchers or deliveries. M&S had a well-publicised cyber attack in 2025, and scammers latch onto that sort of news to send fake "account" messages. Don't click links in a text. Open the app or type the address yourself. You can forward suspicious texts to 7726 for free.

If you want to stretch your M&S money, look at what comes under the same roof. The food hall's meal deals can be good value against supermarket rivals, but compare the price per portion. For clothes, the brand's own sizing is fairly consistent between items, so once you know your size in one style you can often order the rest with confidence. And if you buy gifts, ask for a gift receipt, because it lets the person swap the item without seeing the price.

Frequently asked questions

Does M&S Sparks work on food orders?

Not on Ocado. M&S's help page says Sparks can't be used on the Ocado website, where M&S's everyday food delivery is sold. It does work in store, on the website and in the app.

Is M&S click and collect free?

One source says it's free with no minimum spend at most stores, but I couldn't confirm that on M&S's own pages. Check the checkout.

How long do I have to return M&S clothes?

A discount-code site says 35 days, which I couldn't verify. Your statutory right to cancel online orders is 14 days from delivery, plus 14 days to return them.

Sources