IKEA - Latest circular - United Kingdom
IKEALatest circular, valid until 30 November 2026

Quick answer: IKEA's UK help page says Click and Collect runs at all UK stores, and collecting from a store is free, while collecting from a local pick-up point costs from £2 according to an IKEA knowledge article. There's also a Tesco collection-point rollout. I found no official UK delivery price list, and I couldn't confirm IKEA's UK return window, so check ikea.com/gb before you order.

Last updated: November 2026. IKEA changes charges and thresholds, so treat the figures as a starting point and check the checkout.

Why IKEA isn't like other furniture shops

IKEA runs on flat-packs and warehouses. You can wander the showroom, scribble down aisle and bin numbers, and then collect from the self-serve area, or order online and have it delivered. The Swedish giant's UK stores are mostly big out-of-town sheds, which is why so many people search things like "ikea wembley", "ikea lakeside", "ikea glasgow" or "ikea oxford street" (a smaller city-centre format). There's a huge range, from sofas and beds to storage like Kallax and Billy, wardrobes like Pax, desks and kids' furniture. The rules for ordering, collecting and returning are mostly the same across all of it.

Click and Collect and pick-up points

IKEA's UK help page says Click and Collect is available at all UK stores, and you choose "Collect from IKEA store" at checkout. An IKEA knowledge article says collecting from a store is free, while a local pick-up point costs from £2. The Tesco collection points rolled out nationally after a trial that began in a Doncaster Tesco store, so some Tesco car parks double as IKEA collection points.

Reports on the exact fees conflict. A Mirror piece described a £2 fee for non-IKEA Family members at collection points, with free collection above a £100 spend at Tesco points or £60 at DPD points. Those are probably older or regional numbers, so I'd go by what your basket shows. The important point is that collection is nearly always cheaper than home delivery, and it saves you waiting in for a van.

OptionWhat IKEA says or reports
Collect from IKEA storeFree, per IKEA UK knowledge article
Local pick-up pointFrom £2
Tesco collection pointsNational rollout after Doncaster trial
Home deliveryNo official price list found; depends on size, weight and distance

Home delivery: expect a sliding scale

I couldn't find an official UK delivery price list. Third-party sites say IKEA's charge depends on the size and weight of the order and your postcode, which matches what you'll see at checkout. A man-and-van blog quoting £49 plus and one-to-two-week waits is a competitor's marketing, so I'm not using it. The best advice is to put everything in your basket, enter your postcode, and see the delivery price before you pay. If you've bought a big wardrobe or a corner sofa, ask whether delivery is to the door or to the room of your choice, and whether assembly is on offer.

B&Q - Latest circular - United Kingdom
B&QLatest circular, valid until 27 November 2026

Measure your hallway and stairs. A flat-pack is often long and heavy, and a Pax wardrobe frame has to get up the stairs before you build it. Also check the box weights and dimensions listed on the product page, since some items arrive in several packages. If the IKEA offers are not quite what you need, it is worth comparing them with the latest B&Q leaflet and the current Homebase leaflet before you decide.

Returns

IKEA's return window isn't something I could verify for the UK from the sources I found. Some people will tell you it's 365 days, but I can't confirm that for the UK, and I won't say so. The only recent returns policy that surfaced in my search was for IKEA Australia, so it doesn't apply to you. The UK page to look at is the Returns and Claims section on ikea.com/gb. In general, expect stricter terms on mattresses and on items that have been assembled or damaged.

Your legal rights are separate. For online orders, the Consumer Contracts Regulations give you 14 days from delivery to cancel most orders, with another 14 days to send things back. If a product is faulty, the Consumer Rights Act 2015 says it must be of satisfactory quality, fit for purpose and as described. Missing screws and chipped panels are common complaints, and IKEA usually sorts them quickly if you contact customer services with photos and the article number.

Buying tips from someone who's built too many Billys

Check stock before you drive. Stock can differ between stores, and the website tells you what's available. Keep your receipt and take a photo of the article numbers. For beds and mattresses, UK sizes are single (about 90 x 190 cm), double (135 x 190), king (150 x 200) and super king (180 x 200), so double-check that your frame and mattress match. For sofas, look for the fire-safety label, and for children's furniture, follow the age guidance and the fixing instructions, because wall anchors matter for tall units.

Give yourself time to build. A wardrobe can take hours, and some items need two people. Keep the tools and spare screws in a bag until you're finished. If you'd rather pay someone, IKEA sells assembly services, and TaskRabbit-style helpers exist, but get a price first and check reviews.

IKEA Family is the free membership scheme. I couldn't confirm the current member perks, so check the IKEA site. And beware of fake "IKEA voucher" messages on social media and WhatsApp. IKEA doesn't give away £500 gift cards through random links. Report them, and don't enter card details.

Frequently asked questions

Is IKEA Click and Collect free?

Collecting from an IKEA store is free according to an IKEA UK knowledge article. A local pick-up point costs from £2.

How much is IKEA delivery?

I found no official UK price list. It depends on the size, weight and distance, so check your postcode at checkout.

How long do I have to return IKEA items?

I couldn't confirm the UK window. Check the Returns and Claims page on ikea.com/gb. Your statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act also apply.

Sources